Manage user sessions

You can use Nerdio Manager to manage active and disconnected user sessions within the selected workspace.

  • RBAC permissions are required to manage user sessions. See Role-based Access Control (RBAC) in Nerdio Manager for details. In addition, the user needs permission for RDP.

  • The host pool must be enabled to allow selected non-admin users or groups to shadow sessions. See Host pool VM deployment for details. In addition, you also need network connectivity to the desktop.

Note: You can also select multiple user sessions and perform actions on those user sessions in bulk.

To manage user sessions:

  1. Navigate to Workspaces.

  2. From the list of workspace(s) displayed, select the desired workspace.

  3. Select User sessions.

  4. The User sessions window opens. It displays all the active or disconnected user sessions across the host pools in this workspace.

  5. Use the Search feature to search for:

    • Username.

    • Host name.

  6. Use the Filter feature to filter by:

    • Show active user sessions.

    • Show disconnected user sessions.

    • Selected host pool.

  7. To download user session information as a CSV file, select the icon from the user sessions bar at the top.

  8. You can select and perform these actions with the users:

    • Send message: Send a message to the user session.

    • Disconnect: Disconnect the user session.

    • Log off: Sign out the user session.

    • Shadow session: Shadow (remote access) the session and provide on-screen support.

    • Log off and flush: Log off and archive or delete user profiles in order to troubleshoot user issues.

New UI: Manage user sessions

To manage user sessions:

  1. Navigate to Workspaces.

  2. From the list of workspace(s) displayed, select the desired workspace.

  3. Select User sessions.

  4. The User sessions window opens. It displays all the active or disconnected user sessions across the host pools in this workspace.

  5. Select Search to open the search feature to search for:

    • Username.

    • Host name.

  6. Select Columns to enable column visibility for application and last login time information.

  7. Select Refresh to update the information displayed.

  8. Select Export as CSV to download a CSV file containing user session information.

  9. Use the Filter feature to filter by:

    • Show active user sessions.

    • Show disconnected user sessions.

    • Selected host pool.

  10. You can select and perform these actions with the users by selecting the corresponding button or the more options menu:

    • Send message: Send a message to the user session.

    • Disconnect: Disconnect the user session.

    • Log off: Sign out the user session.

    • Shadow session: Shadow (remote access) the session and provide on-screen support.

    • Log off and flush: Log off and archive or delete user profiles in order to troubleshoot user issues.

Reset FSLogix user profile

Consider resetting the FSLogix user profile to resolve or troubleshoot any profile-related issues.

Note:

  • Resetting the FSLogix profile signs the user out and deletes their profile.

  • You need admin permissions to reset the FSLogix user profile.

To reset an FSLogix user profile:

  1. Navigate to Workspaces and select the desired workspace.

  2. Go to User sessions and locate the user whose profile you wish to reset.

  3. From the Shadow session action menu, select Reset FSLogix Profile.

    The Log off user and reset FSLogix profile dialog box opens.

  4. Under Profiles, from the drop-down list, select the profile that you wish to reset.

  5. Select OK.